Individual ProviderOne

Don't forget to bookmark this page

Enter Your Login Information

Message Alert

If you had challenges editing unpaid shifts for 1/1-1/15, this issue has been corrected. You can now go in and edit shifts using the Time4Care App, WAIPONE portal or IVR.

Please note, E-Timesheets for Pay Period Ending 1/15/2021 are due by 1/21/2021 at 11:59pm. This gives you 3 additional days to submit your timesheet from the due date in the 2021 IPOne Pay Schedule.

Timesheet submission TIPþ: Don’t wait until the due date to create or submit your timesheet!

  • Enter your shifts worked in the Time4Care app or via IVR as each shift is worked.
  • If you are Live-In Exempt, add your hours to your timesheet each day worked, and SAVE your timesheet.
  • Submit your timesheet as soon as you’ve finished working your last day in the pay period to ensure it is processed timely.


  • Timesheets received after the due date will be processed in the next available pay period and paid on the next regular payday. Please contact the Call Center at 844-240-1526 if you have questions regarding your timesheet status.

    Attention: If you experienced challenges entering shifts worked between 1/7 -1/13/2021, the Time4Care app is now available to submit any missing time entries for the pay period ending 1/15/2021. Please note call volumes may be high due to the upcoming deadline for timesheet submission.

    The call center is experiencing higher than normal call volume. Current wait times to get a call back can be up to 48 hours. To help the call center reach you faster, please avoid calling the call center multiple times. This adds to the current wait time. Call Center agents are looking forward to helping you. You may also find the answer to your question in the Frequently Asked Questions posted on PPL''''''''s website. For other ways to contact PPL please visit here.

    The standard federal mileage rate is decreasing effective January 1, 2021 to $0.56 cents per mile.

    Optional EVV training is available! Click here to sign up now!

    Due to the continued workload associated with COVID. The following rate has been approved for the months of January 2021 - March 2021. Providers will receive the New Rate of $2.54. Please note this is a change from the previous $2.56.

    With everything happening in the world right now, the United States Postal Service has released a statement that First Class Mail is experiencing a delay in many places. Due to this we encourage IPs who typically mail your timesheets in to either:

  • Mail your timesheet 2-4 days earlier than normal,
  • Use the IPOne portal to submit your timesheet for immediate processing, or
  • Fax your timesheet to PPL
  • PCG
    SEIU
    All IPs are represented by the
    Service Employees International Union (SEIU) 775
    Founded in 1999, Public Partnerships, LLC (PPL) is an industry leader in financial management services for consumer direction, serving consumers throughout the US. PPL is committed to helping people exercise choice and control for their long term services and supports.

    Copyright © 2021 Public Partnerships, LLC. All Rights Reserved. Privacy Policy | Terms of Use  |  Contact Us