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The call center is experiencing higher than normal call volume. Current wait times to get a call back can be up to 48 hours. To help the call center reach you faster, please avoid calling the call center multiple times. This adds to the current wait time. Call Center agents are looking forward to helping you. You may also find the answer to your question in the Frequently Asked Questions posted on PPL websites. For other ways to contact PPL please visit here.

The standard federal mileage rate is decreasing effective January 1, 2021 to $0.56 cents per mile.

Optional EVV training is available! Click here to sign up now!

Due to the continued workload associated with COVID. The following rate has been approved for the months of January 2021 - March 2021. Providers will receive the New Rate of $2.54. Please note this is a change from the previous $2.56.

With everything happening in the world right now, the United States Postal Service has released a statement that First Class Mail is experiencing a delay in many places. Due to this we encourage IPs who typically mail your timesheets in to either:

  • Mail your timesheet 2-4 days earlier than normal,
  • Use the IPOne portal to submit your timesheet for immediate processing, or
  • Fax your timesheet to PPL
  • PCG
    SEIU
    All IPs are represented by the
    Service Employees International Union (SEIU) 775
    Founded in 1999, Public Partnerships, LLC (PPL) is an industry leader in financial management services for consumer direction, serving consumers throughout the US. PPL is committed to helping people exercise choice and control for their long term services and supports.

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