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The IPOne call center will be closed on Monday May 25, 2020 in observance of Presidents Day. We will reopen at 7:00am PST Tuesday, May 26, 2020.

Due to the increased workload associated with keeping yourself and your client(s) safe during the COVID-19 pandemic, Individual Providers will receive an additional $3 per hour for hours worked during May and June. You will also receive a one-time $100 stipend, per client, for cleaning and other supplies used to wipe down surfaces and protect you and your client from disease transmission. DSHS will also make additional contributions toward health benefits and training to support IPs in continuing medical coverage and to increase training sessions to support social distancing in the classroom.

Hello, we are currently performing maintenance on the Washington-Individual ProviderOne training page. Please click here to be redirected. If you have questions or need help finding what you need, you are always welcome to call our Customer Service team at 844-240-1526.

Important information on COVID-19 can be found on the PPL website, at the “Overview” tab, and on

All IPs are represented by the
Service Employees International Union (SEIU) 775
Founded in 1999, Public Partnerships, LLC (PPL) is an industry leader in financial management services for consumer direction, serving consumers throughout the US. PPL is committed to helping people exercise choice and control for their long term services and supports.

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